Shipping

Delivery from Italy

We dispatch orders from Santarcangelo di Romagna, Italy. Our main courier is BRT; some destinations are served by SDA / Poste Italiane. Available delivery methods and the final charge are shown before you place your order.

Delivery within Italy

Free delivery is currently available for orders delivered to Italy, with no minimum order value. The free service is listed in the checkout as 1–2 working days. You can also collect your order free of charge at Sherwood Store, Il Trapezio shopping centre, Via Emilia 3009, 47822 Santarcangelo di Romagna (RN), Italy. Wait for confirmation that your order is ready before visiting.

International delivery

We currently deliver to Austria, Belgium, Croatia, Denmark, France, Germany, Luxembourg, the Netherlands, Portugal, Slovenia, Spain, Switzerland and the United Kingdom. International delivery is charged as follows:

The checkout confirms the delivery price for your address and order. San Marino, Vatican City and countries without an enabled delivery service cannot currently be selected in the English checkout. For another destination, contact sales@sherwood.store before ordering; we cannot promise delivery until a service has been confirmed.

Dispatch, delivery times and tracking

Orders received before 12 noon on a working day are normally dispatched that day; later orders are normally dispatched the next working day. Orders paid by bank transfer are dispatched after payment has cleared. Saturdays, Sundays and public holidays are excluded. Delivery times are estimates, may vary with the destination and do not include delays caused by customs or exceptional transport conditions.

You will receive tracking details after dispatch. Track BRT parcels on the BRT website and SDA / Poste Italiane parcels on the Poste Italiane website. Use the tracking number from your dispatch email.

Customs and delivery problems

Deliveries outside the European Union may be subject to local customs procedures, import taxes or carrier clearance charges. These depend on the destination and are separate from the delivery price displayed by our shop. If a parcel is delayed, damaged or missing, contact us with your order number and tracking details. We remain your point of contact for resolving problems with delivery.